NOTE:

For discounted items, BRAZIL STORE does not offer refunds. These items can only be exchanged for another item from the collection or redeemed for a store voucher.

For 1+1 offers, both items must be returned together. We cannot provide a refund or credit if only one of the two items is returned. However, items from the 1+1 offer can be exchanged for a different size or color of the same product. If you only want to exchange one of the items, please return only the item you wish to exchange and keep the other.

RETURN PERIOD:
We offer a 20-day return period during which the customer can return their package without providing a reason. These 20 days begin once the package is received. Please note that the return must be sent back to us within this 20-day period.

RETURN CONDITIONS:
All items must be returned in unworn, unwashed condition, with tags attached, and suitable for resale. Shipping costs are non-refundable.

RETURN COSTS:
The return is at your own expense, depending on the courier service and the country from which the package is being returned.

RETURN PROCESSING TIME:
If you indicate when registering your return that you would like to exchange an item, we will process this immediately. This ensures that your exchange is completed within a few days.

We do our best to process returns as quickly as possible. Once your return has been received in our warehouse, we will process it within 14 working days. You can track the shipment with the tracking number you receive when returning your item to see when it arrives at our warehouse. From this point, the 14 working days begin. After the refund is issued, you will receive a notification. Please note that it may take up to 6 days for the refund to appear in your bank account.

RETURNS FAQ

What can I do if my exchange item is no longer available?
Ask our customer service team about the options. We will inform you when we expect to restock the product. If you have already registered your return and the product is out of stock, we will contact you to find a solution together.

Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service team will be happy to assist you.

What should I do if a product is delivered faulty or damaged?
Unfortunately, sometimes a product is damaged during shipping or production. We are, of course, happy to resolve this for you. Please send a message with a picture of the defect to info.brazilstore@gmail.com. Our customer service team will get back to you as soon as possible to find a solution.

What should I do if I want to return my order after the return period has expired?
Please remember to submit your return within the 20-day period before the return window closes. If this is unexpectedly not possible, we offer the option to exchange the product for a replacement or a voucher. Please ask our customer service team about the available options.